Pricing policy
Prices are shown in US dollars. Orders may be subjected to local taxes and/or import duties at your own expense. Prices of products are subject to change. The prices of the products will, during the time of placing an order, be valid throughout the process. A a non-refundable 25% deposit will be required before your rod is begun being crafted.
Payment
We accept the following credit and debit cards: Visa, Mastercard, Discover, and American Express. We also accept Turner Fly Rod gift certificates.
Order confirmation
You will receive an order confirmation by e-mail shortly after placing your order. On rare occasions an item can be out of stock. Then you will be informed by e-mail. When contacting us about a custom bamboo fly rod, after our conversation we will email you a payment form, and you'll recieve a confirmation email that your payment was recieved. Once your rod is finished you will recieve a final payment form and upon payment will recieve another confirmation email.
Shipping
We know that you can’t wait to get your order so we do our best to ship your order on the following working day. To follow your goods trip, you can track your order with the tracking number included in your shipping confirmation, which you get by e-mail as soon as we dispatch your order. Your order will be dispatched within 1-3 workdays from the time you place your order, except when ordering a bamboo fly rod (2-3 Month Waiting List). When your order is dispatched, you will receive a shipping confirmation by e-mail. All orders within the US are shipped via UPS and FedEx. Shipping charges are calculated by weight. Please notice that we are unable to deliver to P.O. box addresses.
Returns
If you change your mind about an item you must notify us within 14 days after having received your purchase and ship it to Turner Fly Rods within the following 14 days from having notified us. To return an order please contact caleb@turnerflyrods.com and await our return confirmation. When received, you can return your order by the following procedure: Make sure that the product is still in perfect condition with undamaged packaging and tags still attached. We reserve the right to refuse any returns that do not match with these critertia:Unused Condition, all packaging intact, and all parts and tags included, no new damage to item (items condition documented before shipping).
Place the product in a shipping box or plastic bag. Hats and caps must be returned in a box so they do not get squashed out of shape. Enclose the original sales receipt to the product. Write RETURN on the package to ensure a faster expedition. Send the package to: Turner Fly Rods, 8005 Pecan Ridge Dr, Moss Point, MS 39562 The return and financial responsibility is yours until it reaches Turner Fly Rods and are confirmed by a delivery confirmation. Please notice that we can exchange your items to another size or color if available in stock. Bamboo fly rods are not eligible for simple return (see warranty claims below).
Warranty claims
Our bamboo rods are backed by our Turner Guarantee, which covers materials and craftsmanship. Abuse from things such as car doors, tail gates, ceiling fans, pets, etc are not covered by our guarantee but we will definitely repair or replace the rod for a fair price. To call about your bamboo fly rod warranty please call 1-228-623-6475.
Disclaimer
Turner Fly Rods do not guarantee that all items shown are in stock at the time of your order. In the event that an item is unavailable for whatever reason, Turner Fly Rods will contact you by e-mail. Although we do our best to display correct images, correct colours, info and prices, errors may occur.
Privacy policy
All your personal information is handled under strict confidence. turnerflyrods.com will never give any of your personal information to 3rd parties. All information is encrypted for safety.
Security
For the safety of your personal information, we use Shopify and SLL encryption on all data to and from the site. When placing an order, you can immediately check the security validity by clicking the padlock icon that appears in the URL line of your browser when SSL is activated.
Cookies
Cookies are used by Turner Fly Rods in order to improve your experience when browsing and using the website. The cookie identifies your computer and allows the site to remember your personal settings. turnerflyrods.com may not operate properly when cookies are disabled in your web browser.
Sizes
All sizes are approximate and variance may occur. We have done our best but please have average sizing in mind.
Age restrictions
Parental or guardian consent is required for customers under the age of 18.
Governing law
The terms of use are complied in accordance with US law and the US courts will have exclusive jurisdiction.
